Frequently Asked Questions

Standard shipping takes 5-7 business days within the US. Express shipping (2-3 business days) is available at checkout. International orders typically arrive within 10-14 business days.

Yes! We offer complimentary standard shipping on all orders over $200 within the United States. International orders over $500 also qualify for free shipping.

Absolutely. Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account and visiting the Orders section.

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. All duties and taxes are calculated at checkout for a seamless experience.

We accept returns within 30 days of delivery for unworn items in original condition with tags attached. Items must be returned in their original packaging. Sale items are final sale and cannot be returned.

To start a return, log into your account and navigate to your order history. Select the item you wish to return and follow the prompts. You'll receive a prepaid shipping label via email within 24 hours.

Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 days for your bank to process the transaction.

Yes! We offer free exchanges for different sizes. Simply initiate a return through your account and select 'Exchange' as the reason. We'll ship your new size as soon as we receive your return.

We recommend hand washing your cashmere in cool water with a gentle detergent, or dry cleaning. Never wring or twist the fabric. Lay flat to dry on a clean towel, reshaping while damp. Store folded (never hung) in a breathable garment bag.

Light pilling is natural for cashmere and typically decreases after the first few wears. Use a cashmere comb or fabric shaver to gently remove pills. Always work in one direction and avoid pressing too hard.

While we recommend hand washing for best results, some pieces can be machine washed on a delicate cycle in a mesh laundry bag. Always check the care label on your specific garment for detailed instructions.

Store your knitwear folded in a cool, dry place away from direct sunlight. Use cedar blocks or lavender sachets to deter moths. Avoid hanging knits as this can cause stretching and distortion.

Each product page includes a detailed size guide with measurements. We recommend measuring a similar garment you own and comparing it to our size chart. If you're between sizes, we suggest sizing up for a relaxed fit or down for a more fitted look.

Our pieces are designed to fit true to size with a slightly relaxed, elegant silhouette. Model measurements and the size worn are listed on each product page to help you visualize the fit.

We offer free exchanges for different sizes within 30 days of delivery. If you're unsure about sizing before ordering, our customer service team is happy to provide personalized recommendations.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.

Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter processing and cannot be changed. Please contact our customer service team immediately if you need to make changes.

Yes! We offer complimentary gift wrapping on all orders. Simply select the gift wrap option at checkout and include a personalized message. Your item will arrive beautifully presented in our signature packaging.

Absolutely. We use industry-standard SSL encryption and never store your full credit card details. All payments are processed through secure, PCI-compliant payment processors.

Pre-orders allow you to reserve items before they're released. Your card will be charged at the time of purchase, and items will ship as soon as they become available. Expected ship dates are listed on each pre-order product page.

Our waitlist allows you to be notified when sold-out items are restocked. Simply enter your email on the product page, and we'll send you an alert as soon as the item becomes available.

Yes, pre-orders can be cancelled for a full refund up until the item ships. Once the item has shipped, standard return policies apply.